Our technical support team is available Monday through Friday from 8:30 am to 5:00 pm US Central Time.
We know that uptime is critical for all of our customers, and problems don’t always happen when it is convenient.
We offer 24x7 support for Critical Malfunctions.
A “Critical Malfunction” of the GreenArrow software is a “Malfunction” which:
(i) renders an Application or a significant part thereof inoperative or practically unusable, or
(ii) causes loss of data or adversely affects data integrity
A “Malfunction” is a material failure of the GreenArrow Application, when operated in accordance with the documentation, to provide the functionality described in the documentation.
(These terms are defined in your GreenArrow License and Services Agreement.)
For example the following are not Critical Malfunctions (or Malfunctions):
If you have a “Critical Malfunction” as defined above, please call the following phone number: (219) 200-3006. You will receive a call back within one hour.
Sending an SMS / text message to any contact number will not reach us.
Please note that after-hours support for issues determined to not be Critical Malfunctions may be subject to our after-hours service rate.
Click Here for the current time in US Central time zone.