Our technical support team is available Monday through Friday from 8:30 am to 5:00 pm US Central Time.
We know that uptime is critical for all of our customers, and problems don’t always happen when it is convenient.
We offer 24x7 support for Severity 1 issues.
A Severity 1 issue is defined as: the Software is not operational and/or there is a critical loss of its capability, or the frequency of failure precludes production use – provided that the software is installed in the correct operating environment.
Please call our Severity 1 Emergency phone number: (219) 200-3006. You will receive a call back within one hour.
Sending an SMS / text message to any contact number will not reach us.
Please note that after-hours support for non-emergencies may be subject to our after-hours service rate.
Click Here for the current time in US Central time zone.