DRH Internet Inc. Website hosting technical support library

PRIVACY STATEMENT

This privacy statement discloses the privacy practices for DRH Internet Inc. on the website www.drh.net.

We agree to notify you of:

1.   What personally identifiable information of yours or third party personally identification is collected from you through the web site

2.   The organization collecting the information

3.   How the information is used

4.   With whom the information may be shared

5.   What choices are available to you regarding collection, use and distribution of the information

6.   The kind of security procedures that are in place to protect the loss, misuse or alteration of information under DRH Internet Inc. control

7.   How you can correct any inaccuracies in the information.

If you feel that we are not abiding by this posted privacy policy, you should contact David Harris, President, DRH Internet Inc., by e-mail to dharris@drh.net or a phone call to 410-461-5316.

Information Collection and Use

DRH Internet Inc. is the sole owner of the information collected on this site.  We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.  DRH Internet Inc. collects information from our users at several different points on our website.
 

Registration
In order to use DRH Internet Inc. web hosting and domain registration services, a user must first complete the registration form.  During registration a user is required to give their contact information (such as name and email address).  This information is used to contact the user about the services on our site for which they have purchased and fulfill the services. 

Order
We request information from the user on our order form.  Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date).  This information is used for billing purposes and to fill customer’s orders.  If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies
A cookie is a piece of data stored on the user’s hard drive containing information about the user.  Usage of a cookie is in no way linked to any personally identifiable information while on our site.  Once the user closes their browser, the cookie simply terminates.  For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site.  If a user rejects the cookie, they may still use our site.  The only drawback to this is that the user will be limited in some areas of our site.

Some of our business partners use cookies on our site (for example, advertisers).  However, we have no access to or control over these cookies.

Log Files
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use.  IP addresses are not linked to personally identifiable information.

Sharing
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use an outside credit card processing company to bill users for goods and services. This company does not retain, share, store or use personally identifiable information for any secondary purposes.

We partner with Tucows Inc.'s OpenSRS (www.tucows.com and www.opensrs.com) services for domain registration. The following information is shared with Tucows Inc. to fulfill the domain registration service: (a) registrant name, e-mail and postal address, (b) administrative contact name, e-mail and postal address, (c) technical contact name, e-mail and postal address, (d) billing contact name, e-mail and postal address, and (e) nameserver information. This information along with: (a) the date last updated, (b) the date the record was created, and (c) the date the record expires is published by Tucows Inc. on Tucows Inc.'s WHOIS server, as required by ICANN (www.icann.org) regulations. No credit card or other information is shared with Tucows or ICANN. Additionally, Tucows Inc. is required by ICANN to provide bulk access to this information for a fee not greater than $10,000 USD.

These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links
This web site contains links to other sites. Please be aware that we, DRH Internet Inc., are not responsible for the privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.  This privacy statement applies solely to information collected by this Web site.

Security
This website takes every precaution to protect our users’ information.  When users submit sensitive information via the website, your information is protected both online and off-line. 

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL.  While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line.  All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices.  Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.  ALL employees are kept up-to-date on our security and privacy practices.  Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected.  Finally, the servers that we store personally identifiable information on are kept in a secure environment. 

If you have any questions about the security at our website, you can send an email to questions@drh.net.

Site and Service Updates
We send all new members a welcoming email to verify password and username. We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

Correction/Updating Personal Information:
If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us.  This can usually be done at the member information page or by emailing our Customer Support.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it.  If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email.  Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.